RMA & Return Policy

Thank you for shopping with us. We are committed to providing high-quality products and professional customer service. If you encounter any issues with your order, please review the following Return Merchandise Authorization (RMA) policy.

 

1. Contact Us Before Returning Any Item

All returns must be authorized in advance.

Before returning any product, please contact our support team to request an RMA (Return Merchandise Authorization).

Email: info@ugoos.shop

Our customer support team will review your request and provide detailed instructions for the return process.

Please do not send items back without RMA authorization, as unauthorized returns may not be accepted.

 

2. Return Shipping Location

All returned items must be sent back to our EU warehouse.

The exact return address will be provided by our support team after your RMA request is approved.

 

3. 7-Day Return Policy (No Reason Required)

Customers may request a return within 7 days after receiving the product, even if there is no specific reason.

Conditions for this return option:

• The product must be in original condition
• The original packaging must be intact
• All accessories, manuals, and included itemsmust be returned
• The product must not show signs of use that affect resale

If the product has been opened but remains in new condition and suitable for resale, it may still be eligible for return.

 

4. Defective or Damaged Products

If the product is defective, damaged, or not functioning properly, please contact us as soon as possible after receiving the item.

Please provide:

• Order number
• Description of the issue
• Photos or videos showing the problem (if possible)

Once confirmed, we will provide the appropriate solution, which may include:

• Replacement
• Repair
• Refund
• Return instructions

 

5. Return Requirements

To ensure a smooth return process, please make sure:

• The product is securely packaged
• All original accessories and packagingare included
• The item is properly protected during shipping

Items returned in damaged or incomplete condition may result in partial refunds or refusal of return.

 

6. Non-Returnable Situations

Returns may not be accepted under the following circumstances:

• Products damaged due to misuse, improper installation, or modification
• Products returned without prior RMA authorization
• Products with missing accessories or packaging
• Returns requested after the return period

 

7. Refund Processing

Once the returned item is received and inspected, we will process the refund.

Refunds are usually issued to the original payment method.

Processing time may vary depending on the payment provider but typically takes 3–7 business days.

 

8. Need Help?

If you have any questions regarding returns, technical issues, or product usage, please feel free to contact our support team.

Email: info@ugoos.shop

We are always happy to assist you.