Shipping and Delivery

Shipping and Handling
We offer worldwide shipping and work with leading, trusted international logistics partners to ensure your package arrives quickly and safely at its destination.

Order Confirmation
After placing your order, you will receive a confirmation email from us.
If you have any special requests, please contact us as soon as possible before the item enters the shipping process.

Processing
All orders are shipped within 24 hours after payment confirmation.
Before shipping, we conduct strict quality checks and make sure each product is securely packaged.

Shipping Options
We provide two shipping options to suit your needs:

• Standard Shipping (7–12 days) – Shipping cost €5.00.
  Within the EU, customs and taxes are included.
• Express Shipping (DHL/UPS, 3–5 days) – Shipping cost €40.00.
  Ideal for customers who need faster delivery.

If you order multiple items or have special delivery requirements, please contact us in advance to arrange the most suitable option.

Delivery Time
Delivery time depends on the chosen shipping method:

• Standard Shipping: around 7–12 days
• Express Shipping: around 3–5 days

Please note that delivery may take longer during holidays or customs inspections.

Shipping Regions
We offer worldwide delivery.
All orders placed on ugoos.shop are shipped safely and reliably.

Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
Please note that tracking information may take 1–2 days to become active on the carrier’s website.

Order Changes or Cancellations
Once shipped, address changes or order cancellations are no longer possible.
If you receive a product that does not match your order or has an issue, please contact us by email immediately.